FAQs
Do you have some questions? Find answers below!
How will Storytold help me write stories?
StoryTold motivates parents to write exciting stories for their children in a familiar web-interface. Based on your profile, we will send you personalized prompts, tips, and ideas on how to improve your storytelling skills.
On top of this, we will send individually selected curated content to inspire you to a more meaningful communication with your child.
How safe are my stories? I'm afraid they're going to get lost.
We understand perfectly how precious are your stories, and under no circumstances will we ever let them get lost or forgotten. All your stories will be kept safe on a dual redundant server.
If you have any questions, or something goes wrong, don't hesitate to contact our support. We will do our best to help you.
At what age can my children start using this app?
Our applications is designed to be used by children starting at the age of 6, or at the age when a child gets its first smartphone or tablet. However, many parents start writing and recording their stories for future, when their children are babies are still little, or even before they're born.
How do I install the app for my child?
Open the web version of the application and click «Settings» in the upper right corner. Submit your child's email address. We will send him/her a unique MagicLink generated just for your child. Click this link to download the app and sign in. We guarantee full safety and privacy without any complicated passwords. StoryTold works on Android smartphones and tablets, as well as iPhone, iPad, and iPod Touch.
Why can't a write stories on my mobile phone?
According to our users' feedback, it's easier to write stories of 200+ words on a PC or a laptop.
But you can leave comments and exchange photographs from your phone anytime.
We will post a step-by-step description of how to make drafts from a phone. But if you want to start writing long stories from you smartphone now, please contact us via our Feedback form, and we will activate this function just for you.


Are my stories protected from third parties getting access?
We protect our content with the help of encryption protocols and https. Moreover, your personal stories are connected with your personal data with a secret token. Even our own developers don't know what stories are connected to which email address.
However, for your peace of mind, we recommend not to mention sensitive information (like financial data or addresses) in your stories. We're sure you have so much more to tell your children!
How do I know whether my child reads my stories?
At the end of every week, we will send you an email reporting on your progress. This way, you'll see what stories your child already read, and which ones did he/she find the most exciting.
I'm too lazy or too busy to write. Can you do it for me?
No. The goal of the app is to help you open up for your child. You can reach this only by writing stories for your little ones yourself.
Can I record video stories?
We are working on this function that will be added to the app very soon. If you have any suggestions and ideas about this feature, don't hesitate to share, while it's still in progress! Contact us at dk@storytold.io and make your contribution to the app.
How do I transfer stories from other apps to StoryTold?
It's actually very simple: you can copy stories and images from other sources and paste them into new stories here ar StoryTold. If you want to change or improve this feature, leave your comments in the feedback form, and we will try to include them in the development process.
What will become with my stories after one year?
We can create a book of your stories, print it and send it to your address.
What will happen to my Future Stories, if I stop using StoryTold?
Even if you stop using the StoryTold app, we will automatically send your Future Stories to your child's email address on the date you set when writing it. However, we will be sad to see you leave.
How can I be sure my child won't read Future Stories before their due time?
Don't worry about this. Children can't edit their age in the app. This means, if you set a story to be sent to your child at the age of 12, he/she will get this on his/her 12th birthday.
Is it possible to sign up the second parent?
Right now, it's possible to only communicate with one parent. In the future, we are planning to add a feature allowing to communicate with both parents within a family. If you want to change or improve this feature, leave your comments in the feedback form, and we will try to include them in the development process.
Is it possible to sign up more than one child?
At the moment, it's possible to only communicate one-on-one. In future, we are planning to add a feature allowing to communicate with all your children one-on-one or at once. If you want to change or improve this feature, leave your comments in the feedback form, and we will try to include them in the development process.
How do I sign in into the app again?
On the storytold.io website, click «Sign In» in the upper right corner. You'll either enter immediately, or enter the email address you've registered with, and you will receive a MagicLink.
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